30-Day Return & Refund Policy
At BalanceHubGlobal.co we stand behind the quality of our supplements. If you are not satisfied with your purchase for any reason, you may return eligible items within 30 days of delivery for a refund or exchange.
What’s eligible
- Unopened and unused items: full refund (less original shipping, if any).
-Opened items: we may accept returns at our discretion — please contact support first.
-Sale or clearance items: refundable unless marked “final sale”.
How to start a return
1. Email our support team at balancehub.co@gmail.com↗︎ with your order number and reason for return.
2. We’ll reply with return authorization and instructions (and a return shipping address if needed).
3. Pack the item securely and ship it back within 7 days of return approval.
Refunds
- Once we receive and inspect the returned item, we will process your refund within 3–7 business days.
- Refunds are issued to the original payment method. Processing time may vary by bank.
Return shipping
- Unless the return is due to our error (wrong/damaged item), return shipping costs are the responsibility of the customer.
- For exchanges, we may offer discounted shipping or a prepaid label at our discretion.
Questions
If you have any questions or need help, contact balancehub.co@gmail.com↗︎ and include your order number.